Service Area: At Regarday we are delighted to serve you just about anywhere in the state of VA :-) However, we are based out of Fredericksburg, so we have to be mindful of travel times, and surcharges might be applicable outside of our normal area. Please call or Email us for details if you are more than 45 minutes from Fredericksburg.
Preparation: The Listing Agent or their representative are responsible for any staging or preparation of the property prior to the booking. We are happy to move the occasional small items that might detract from a picture, but it is our general policy that we won’t engage in any major staging or large item moving. We want you to be happy with the end result, so we recommend getting the property as shipshape as you can before we arrive. We do have a "getting ready for photos" checklist that you can send to your clients beforehand - let us know and we'll gladly send you a copy.
Rescheduling: We know that “life happens” and sometimes things beyond your control might cause you to reschedule. We will do our best to accommodate any changes that you need to make, and we will try to fit you in at a time that works better for you.
Inclement Weather: If we are planning outside still shots and weather isn’t going to cooperate, Regarday will work it out with you directly to reschedule the shoot for a time when the sun has his hat on again....Or better yet, we have perfected a technique for sky replacement. We will often do this for you as a default, but if you ever see a shot or 2 that could benefit, please let us know.
Regarday will retain the copyright to all photographs and tours that you purchase from us, but you will be granted permission to use them in any way that you see fit for marketing the subject property. Copyright:Regarday will also keep archives of all stills published so if you need them again in the future we can help you out.
3D Virtual Tours: Regarday subscribes to the cloud hosting service for these tours at the highest level available, but storage space for "live" tours. We do have to archive models periodically to free up storage space in our account. We will at a minimum not archive any tour until the listing is sold and off the market.
Payment: After the photo shoot, we will eMail an invoice to you which can be paid online using a credit or debit card. Payment is due on receipt unless otherwise agreed to in advance.
Incidental Charges: Regarday will strive to avoid any incidental charges (e.g., parking, tolls, etc.) but if we just can’t get around it, those charges will be added to your invoice at cost.
Delivery Turnaround: 3D Tours and Stills will be made available to you as soon as possible and are usually delivered the same day or by the following morning at the latest. Video production can take a wee bit longer..maybe up to 24-48 hours for final processing. It is our goal to deliver the highest quality product to our customers so we want to take the time to get it right first time. Floor plans can only be processed after the 3D Tour has finished processing so there is often a 24-36 hour lag before these can be delivered.